Description based on Specified Commercial Transactions Law
Vendor
AutoExe Corporation
Sales Manager
Yuichiro Otomi
location
2-15-8 Edagawa, Koto-ku, Tokyo 135-0051
telephone number
03-6458-7251
Reception hours: 10:00-18:00 (excluding Saturdays, Sundays, and public holidays)
*If it is outside of our business hours, please contact us by email.
Inquiries:store@autoexe-store.com
AutoExe Homepage
https://www.autoexe.co.jp/
AutoExe Store Online Shop
https://autoexe-store.com/
Product selling price
Please refer to each product page.
Other necessary charges besides the product price
Consumption tax, shipping fee
Free shipping within Japan applies to purchases totaling 3,300 yen (including tax) or more.This will be delivered free of charge.
For orders under 3,300 yen (tax included), the shipping fee is a flat rate of 880 yen (tax included) nationwide.
For orders from overseas, shipping costs will be added based on the weight of the items.
Additionally, upon receiving the goods, you will be required to pay customs duties and consumption tax according to the tax rates set by each country..
Order expiration date
In principle, within 2 weeks of placing your order.
Returns and Exchanges
◎Please request returns or exchanges within 7 days of receiving your order. Please contact us in advance. We may not be able to accept returns or exchanges without prior notification.
◎In the unlikely event that the delivered product is damaged during delivery, defective, or different from the product you ordered, we will replace it at our expense. In that case, please contact us and return the item.
◎Please note that in the case of returns or exchanges due to customer reasons, the customer will be responsible for shipping costs and bank transfer fees for refunds. Please also note that products that have been used or products that have been damaged or scratched by the customer are not eligible for return or exchange.
Returns and exchanges are not accepted in the following cases:
・Items that have been used or whose packaging has been opened (including painted styling kits)
- If damage or soiling occurs while the product is in the customer's possession.
- If more than one week has passed since delivery without any special circumstances
Products without packaging (bags/cases)
- Other items for which it is clearly stated on the product page that they cannot be returned.
We will cover the shipping costs for returns or exchanges due to our fault.
We will contact you regarding your refund within 3 business days of receiving the returned item.
Sales volume
All items listed are available in limited quantities. We apologize if items are out of stock.
If there are any issues with the quantity of your order, we will contact you by email.
Delivery time
We accept delivery to either your home address or a designated location.
Unless otherwise specified, we will deliver to the address of the person who placed the order.
About product delivery
Your order will be delivered within approximately two weeks from the next business day after your order is received (excluding out-of-stock items). We regret that we cannot accept requests for specific delivery dates. We will deliver your order as soon as it is ready.*Pre-ordered items will be shipped as soon as they arrive in stock.
Our business days are weekdays, excluding Saturdays, Sundays, public holidays, and the year-end/New Year period.
However, if your order falls during holidays such as New Year's or Golden Week, we will ship it sequentially from the next business day onwards.
Please note that deliveries may be delayed during periods of high order volume, consecutive holidays, or around our company's regular closing days.
Due to the nature of online shops where multiple orders can be placed simultaneously, please be aware that some listed items may be out of stock.
In addition,If there are unavoidable delays in product delivery due to order or stock availability issues, we will contact you.
Regarding product shipping
We apologize, but there are some areas where we cannot deliver our products. We are sorry, but in those cases,We will contact you shortly. Thank you for your understanding.
Payment Methods
Credit card payment (VISA, MasterCard, JCB, AMERICAN EXPRESS)
PayPal is also accepted.
Payment deadline
For credit card payments, the payment will be debited from your credit card account on the specified date.